wij6 Privacy Policy

1 Introduction

1.1 wij6 ("we", "us", "our") operates the online betting and casino platform accessible at wij6.io (the "Platform"). wij6 is committed to protecting the privacy and personal data of all individuals who interact with the Platform, including registered players, visitors and prospective players located in Bangladesh.

1.2 This Privacy Policy sets out in full the types of personal data we collect, the purposes for which that data is processed, the legal bases on which we rely to process it, the parties with whom we may share it, the security measures we apply to protect it, the period for which we retain it, and the rights you have in connection with your personal data.

1.3 This Privacy Policy forms part of and should be read alongside the wij6 Terms & Conditions. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a privacy-related matter, this Privacy Policy shall prevail.

1.4 This Privacy Policy applies to all personal data processed by wij6 in connection with the Platform, regardless of whether it is collected online via the Platform, via email correspondence, via WhatsApp support messages, or via any other communication channel used to interact with wij6.

2 Definitions

In this Privacy Policy, the following terms shall have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, identification number, mobile number, location data, online identifier or one or more factors specific to that individual.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, erasure or destruction.
• "Data Controller" means wij6, the entity that determines the purposes and means of Processing of Personal Data.
• "Data Processor" means any third party that processes Personal Data on wij6's behalf and under wij6's documented instructions.
• "Player" means any individual who holds a registered account on the wij6 platform.
• "KYC" means Know Your Customer — the identity verification process wij6 undertakes to confirm a Player's identity and age in accordance with applicable anti-money laundering obligations.
• "Consent" means a freely given, specific, informed and unambiguous indication of a data subject's agreement to the Processing of their Personal Data for a specified purpose.

3 Data We Collect

3.1 wij6 collects the following categories of Personal Data in connection with the operation of the Platform:

3.2 wij6 does not collect special categories of Personal Data (such as health data, biometric data or religious beliefs) unless such data is voluntarily disclosed by the Player in the context of a responsible gaming support request. Where such data is disclosed in that context, it will be treated with the highest level of sensitivity and used solely for the purpose of supporting the Player's welfare.

4 How We Collect Data

4.1 wij6 collects Personal Data through the following means:

• Direct collection at registration: When you complete the wij6 account registration form, you provide Identity Data, Contact Data and Account Data directly to us.
• KYC submission: When you submit identity verification documents (national ID, passport, utility bill) in response to a KYC request from wij6, you provide Identity Data and Contact Data to us.
• Deposit and withdrawal transactions: When you make a deposit or submit a withdrawal request via bKash, Nagad, Rocket, Upay, Visa or Mastercard, Financial Data is shared with us by you and by the relevant payment processor.
• Platform usage: Technical Data and Transaction Data are collected automatically as you navigate the Platform, place wagers, play casino games, spin slot reels and interact with account features.
• Customer support interactions: Communications Data is collected when you contact wij6 via live chat, email or WhatsApp.
• Cookies and similar technologies: Certain Technical Data is collected via cookies, local storage and similar browser-based technologies. See Section 7 for full details.
• Third-party sources: wij6 may receive identity and fraud-check data from third-party KYC verification providers and fraud prevention databases in connection with Player verification.

5 Legal Bases for Processing

5.1 wij6 processes Personal Data on one or more of the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between wij6 and the Player — specifically, to operate the Player's account, process deposits and withdrawals, settle wagers and provide customer support.
• Legal obligation: Processing is necessary to comply with applicable legal obligations, including anti-money laundering (AML) regulations, KYC requirements and financial recordkeeping obligations.
• Legitimate interests: Processing is necessary for the purposes of wij6's legitimate interests, including fraud prevention, platform security, abuse detection and the improvement of wij6's products and services, provided those interests are not overridden by the Player's rights and interests.
• Consent: For marketing communications and the use of non-essential cookies, wij6 relies on your explicit, freely given consent. You may withdraw consent at any time without affecting the lawfulness of processing based on consent given before withdrawal.

6 How We Use Your Data

6.1 wij6 uses your Personal Data for the following specific purposes:

• To create, manage and maintain your wij6 account, including processing your registration and verifying your identity and age (21+ requirement).
• To process deposits made via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and to process withdrawal requests to your registered payment method.
• To settle sports bets, cricket bets, live casino rounds and slot game sessions and to credit winnings to your BDT wallet.
• To conduct KYC and AML checks as required by applicable law, including verifying documents submitted during identity verification.
• To detect, investigate and prevent fraud, cheating, bonus abuse, money laundering and other Prohibited Activities as defined in the wij6 Terms & Conditions.
• To enforce responsible gaming obligations, including monitoring for signs of problem gambling and applying deposit limits, session limits and self-exclusion where requested or required.
• To send transactional notifications including deposit confirmations, withdrawal status updates, bonus activation alerts and account security notifications to your registered mobile number or email address.
• To send marketing communications (including promotional offers, bonus notifications and seasonal campaigns tied to events such as BPL, IPL, T20 World Cup, Eid and Pohela Boishakh) where you have given your explicit consent to receive such communications.
• To respond to customer support queries submitted via live chat, email or WhatsApp, and to maintain a record of those interactions for quality assurance and dispute resolution purposes.
• To improve the design, performance and content of the Platform based on aggregated behavioural and Technical Data analytics.

7 Cookies & Tracking Technologies

7.1 wij6 uses cookies and similar tracking technologies (including local storage and session tokens) on the Platform. Cookies are small data files placed on your device by your browser when you visit the Platform. They serve important functional, security and analytical purposes.

7.2 The following categories of cookies are used by wij6:

• Strictly necessary cookies: These cookies are essential to the operation of the Platform and cannot be disabled. They include session authentication tokens (which keep you logged in during your visit), security tokens and load-balancing cookies. No consent is required for strictly necessary cookies.
• Functional cookies: These cookies remember your preferences (such as your preferred language, responsible gaming settings and notification preferences) to personalise your experience on the Platform. They are deployed with your consent.
• Analytics cookies: These cookies collect aggregated, anonymised data about how Players use the Platform (pages visited, time on page, features used) to help wij6 improve the Platform. They are deployed with your consent.
• Marketing cookies: These cookies track your engagement with promotional content and are used to deliver relevant offers and bonus communications. They are deployed with your explicit consent and can be disabled without affecting core Platform functionality.

7.3 You may adjust your cookie preferences at any time by accessing your browser settings and deleting or blocking cookies. Please note that disabling strictly necessary cookies will impair Platform functionality and may prevent you from logging in or placing wagers.

8 Third-Party Data Sharing

8.1 wij6 does not sell, rent or commercially exploit your Personal Data to third parties for their own independent marketing or commercial purposes. Personal Data is shared with third parties only in the specific circumstances described below:

• Payment Processors: bKash, Nagad, Rocket, Upay, and Visa/Mastercard payment networks receive the Financial Data necessary to process deposit and withdrawal transactions on your behalf. Each of these providers operates under their own privacy policy and data protection obligations.
• KYC & Identity Verification Providers: Third-party identity verification services receive Identity Data (name, date of birth, document images) solely for the purpose of completing your KYC verification. These providers act as Data Processors under wij6's instructions.
• Game Software Providers: Providers such as Evolution Gaming, Ezugi, Pragmatic Play, Microgaming, NetEnt and Spribe receive session identifiers and stake data necessary to authenticate and settle game rounds within their platforms. These providers do not receive your full identity data.
• Fraud Prevention Services: wij6 may share Technical Data and Financial Data with third-party fraud prevention and AML screening databases to verify that activity on the Platform is legitimate and to detect unusual patterns consistent with money laundering, bonus abuse or match-fixing.
• Law Enforcement & Regulatory Authorities: wij6 will disclose Personal Data to law enforcement agencies, government bodies or regulatory authorities where required to do so by applicable law, court order or legal process. wij6 will, where legally permissible, notify you before such disclosure is made.
• Business Transfers: In the event that wij6 undergoes a merger, acquisition, restructuring or sale of assets, Personal Data held on the Platform may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via your registered email address in advance where reasonably practicable.

8.2 All third parties with whom wij6 shares Personal Data are required to process that data in accordance with applicable data protection law and are bound by contractual data processing agreements that prohibit use of the data for any purpose other than the specific purpose for which it was shared.

9 International Data Transfers

9.1 In the course of operating the Platform and providing its services to players across Bangladesh, wij6 may transfer Personal Data to third-party service providers (including game software providers and KYC verification services) whose servers and infrastructure are located outside Bangladesh. Where such transfers occur, wij6 ensures that appropriate safeguards are in place to protect your Personal Data.

9.2 Safeguards used by wij6 to govern international data transfers include contractual clauses binding the recipient to processing standards equivalent to those applied by wij6, and where applicable, transfers only to jurisdictions that provide an adequate level of data protection as assessed by wij6's internal data governance framework.

9.3 If you have any questions about the international transfer of your Personal Data, please contact wij6 support using the contact details in Section 16 of this policy.

10 Data Retention

10.1 wij6 retains Personal Data only for as long as is necessary for the purposes described in this Privacy Policy, or for as long as is required by applicable law. The following retention periods apply:

• Account and Identity Data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in order to satisfy anti-money laundering recordkeeping and KYC audit obligations.
• Financial and Transaction Data: Retained for a minimum of five (5) years from the date of each transaction, in compliance with financial recordkeeping requirements.
• Communications Data (live chat, email, WhatsApp): Retained for three (3) years from the date of the communication for quality assurance and dispute resolution purposes.
• Marketing consent records: Retained until consent is withdrawn, and for one (1) year following withdrawal, as evidence of the consent record.
• Technical and Device Data: Retained for twelve (12) months from the date of collection for security and fraud prevention purposes, after which it is anonymised or deleted.

10.2 Where Personal Data is no longer required for any of the purposes stated in this policy, wij6 will securely delete or anonymise that data in accordance with its internal data governance procedures.

11 Data Security

11.1 wij6 applies a range of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, loss or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your browser and the wij6 Platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar when accessing wij6.io.
• Password security: Account passwords are hashed using a one-way cryptographic algorithm before storage. wij6 never stores your password in plain text and can never retrieve or view your password. If you forget your password, a reset link will be sent to your registered email address.
• Two-factor authentication (2FA): wij6 strongly recommends that all Players enable 2FA on their account. 2FA is available at no cost from within account settings and significantly reduces the risk of unauthorised account access.
• Access controls: Internal access to Personal Data is restricted to wij6 personnel who require that data to perform their specific job functions. All access is logged, monitored and subject to regular internal audit.
• Security audits: The wij6 platform and its data handling infrastructure are subject to regular security assessments to identify and remediate vulnerabilities.
• Data breach response: wij6 maintains a documented data breach response procedure. In the event of a personal data breach that is likely to result in risk to your rights, wij6 will notify affected Players without undue delay and will take all reasonable steps to contain and remediate the breach.

11.2 Whilst wij6 takes data security seriously and applies robust measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for promptly notifying wij6 if you suspect your account has been compromised.

12 Your Rights

12.1 As a Player on the wij6 platform, you hold the following rights in connection with your Personal Data:

• Right of Access: You have the right to request a copy of the Personal Data wij6 holds about you. wij6 will provide this within a reasonable timeframe following identity verification of the requesting individual.
• Right to Rectification: You have the right to request correction of any Personal Data that wij6 holds about you that is inaccurate, incomplete or out of date. Minor updates (such as a change of email address or mobile number) can be made directly via your account settings.
• Right to Erasure: You have the right to request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis for processing exists, or where processing is unlawful. Note that wij6 may be required to retain certain data to comply with its legal obligations even following an erasure request.
• Right to Restriction: You have the right to request that wij6 restrict the Processing of your Personal Data in certain circumstances, such as where you contest the accuracy of the data while wij6 verifies it.
• Right to Object: You have the right to object to Processing of your Personal Data where wij6 relies on legitimate interests as the legal basis for processing. You also have an absolute right to object to processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where wij6 processes your Personal Data on the basis of your consent (e.g., for marketing communications or non-essential cookies), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

12.2 To exercise any of the rights listed above, please contact wij6 support via 24/7 live chat or by submitting a written request to the support email address displayed in the footer of this page. wij6 will acknowledge all data rights requests within 48 hours (Bangladesh Standard Time, UTC+6) and will endeavour to fulfil them within 30 days.

12.3 wij6 will not charge a fee for data rights requests unless a request is manifestly unfounded, repetitive or excessive. In such cases, wij6 may charge a reasonable administrative fee or refuse to act on the request, providing written reasons for that decision.

13 Children & Minors

13.1 The wij6 platform is strictly available to individuals who are 21 years of age or older. wij6 does not knowingly collect Personal Data from individuals under the age of 21. The collection of data from persons under 21 is a violation of wij6's Terms & Conditions and is contrary to wij6's responsible gaming commitments.

13.2 Age verification is conducted as part of the KYC process for all Players. Where wij6 becomes aware that Personal Data has been collected from an individual who is under the age of 21, that account will be suspended immediately, all associated data will be deleted in accordance with applicable law, and any deposited funds (net of withdrawals already processed) will be returned to the original payment method where technically and commercially feasible.

13.3 If you believe that a person under the age of 21 has registered an account on wij6 using your payment details or personal information, please contact wij6 support immediately via 24/7 live chat so that the matter can be investigated and the account closed.

14 Marketing Communications

14.1 wij6 may send you promotional communications, bonus notifications and personalised offers by email, SMS or WhatsApp message, but only where you have given your explicit, freely given consent to receive such communications at the time of account registration or subsequently via your account preferences settings.

14.2 Marketing communications may include information about deposit bonus offers, free bet promotions, cashback schemes, seasonal campaigns (such as BPL cricket season offers, Eid promotions and Pohela Boishakh specials), new game launches from providers such as Pragmatic Play and Evolution Gaming, and VIP programme updates.

14.3 You may opt out of receiving marketing communications at any time by adjusting your notification preferences in your account settings or by contacting wij6 support via live chat or email. Following an opt-out request, wij6 will cease sending marketing communications within 5 working days. You will continue to receive transactional and account security notifications regardless of your marketing preferences.

14.4 Opting out of marketing communications will not affect your access to the Platform or any of its features.

15 Changes to This Policy

15.1 wij6 reserves the right to update or amend this Privacy Policy at any time. Where material changes are made, wij6 will notify Players via their registered email address or via a notice displayed upon login to the Platform. The updated policy will always be accessible at wij6.io/privacy-policy with the revised Effective Date displayed prominently at the top of the document.

15.2 Continued use of the wij6 platform following notification of an updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the changes made, you must cease using the Platform and may close your account in accordance with the account closure procedure described in the wij6 Terms & Conditions.

15.3 wij6 recommends that all Players review this Privacy Policy periodically to remain informed about how their Personal Data is being handled.

16 Contact Us

16.1 If you have any questions, concerns or requests relating to this Privacy Policy or to the way in which wij6 handles your Personal Data, please contact our support team using any of the following channels:

• 24/7 Live Chat: Available directly on the wij6 platform. Live chat is the fastest channel for privacy-related queries and is available around the clock, including all Bangladeshi public holidays.
• Email: support at wij6.io — written requests submitted by email will be acknowledged within 48 hours (Bangladesh Standard Time, UTC+6).
• WhatsApp: +880 1700 000 000 — for general support queries. Formal data rights requests should be submitted via live chat or email.

16.2 wij6 aims to resolve all privacy-related queries promptly and professionally. If you are not satisfied with the response you receive, you may escalate your concern by submitting a formal written complaint addressed to the wij6 Privacy Team via the support email address above.

16.3 This Privacy Policy was last reviewed and updated on 1 January 2026. The current version supersedes all previous versions of the wij6 Privacy Policy.